Mall help desk staff provide essential customer service in New Zealand’s busy shopping centres like Sylvia Park, Albany, Westfield malls. Earn NZD 24-29/hr ($48K-58K/year), information assistance, lost property, gift card sales, perfect for friendly communicators. The Warehouse, Mitre 10 Megas hiring service desk team members nationwide now. Flexible hours suit students/parents seeking retail progression.
Job Overview
Job Title: Service Desk Team Member / Customer Experience Zone / Mall Information Assistant
Location: Auckland (Sylvia Park, Albany), Christchurch Malls, Wellington retail parks
Industry: Retail Customer Service
Hiring Companies: The Warehouse, Mitre 10 Mega, Westfield Management
Job Demand: High (mall service desk openings year-round)
Job Responsibilities
- Answer customer enquiries, directory assistance, store locations
- Process gift cards, refunds, exchanges per policy
- Lost property management, customer complaint resolution
- Service desk transactions (batteries, phone top-ups)
- Event coordination, competition entry processing
- Clean service desk area, stock promotional materials
- Support loyalty programs, membership sign-ups
Eligibility Criteria
Age Limit: 16+ years (18+ preferred)
Experience: Retail/customer service bonus
Skills: Clear communication, basic till operations
Availability: Weekends/public holidays essential
Salary & Benefits 🔥
| Details | Info |
|---|---|
| Salary | NZD 24-29/hr |
| Hours | Part/full-time flexible |
| Rosters | Weekends/PH compulsory |
| Staff Discount | Retail partner perks |
| Training | Customer service paid |
| Parking | Free/discounted mall |
| Team Events | Staff BBQs, competitions |
| Weekly Pay | Direct deposit |
| Yearly Total | NZD 48K-58K |
Salary Structure
| Experience Level | Hourly Rate | Weekly Hours | Annual Pro-Rata | Typical Employer |
|---|---|---|---|---|
| Casual Student | NZD 24 | 15-20 | NZD 25K | The Warehouse |
| Part-time Staff | NZD 25-26 | 20-30 | NZD 35K-45K | Mitre 10 Mega |
| Full-time | NZD 26-29 | 37.5 | NZD 55K | Westfield Service |
| Team Leader | NZD 30+ | Full-time | NZD 65K+ | Customer Zone Lead |
Related Job Posts
| Job Title | Company/Location | Hours/Details | Pay Range |
|---|---|---|---|
| Service Desk Team Member | The Warehouse Oamaru | Part-time weekend focus | Casual rate |
| Customer Experience Zone | Mitre 10 Rotorua | Full-time rotating | $26+/hr |
| Front Desk Concierge | Strata Lounge AKL | Permanent full-time | Competitive |
| Service Desk Gore | The Warehouse | Part-time service focus | Weekend loading |
| Service Desk Wanganui | The Warehouse | Part-time customer hub | Flexible |
Visa & Documents
Visa Options: Accredited Employer Work Visa (retail shortage)
Working Holiday: Ages 18-30 perfect retail
Required:
✓ Right to work NZ
✓ Excellent customer service manner
✓ Weekend availability
✓ Basic literacy/numeracy
✓ Reliable transport
How to Apply
- CV: Retail/customer service experience
- Availability: Weekend commitment essential
- Portals: Jooble “help desk NZ“, Indeed service desk
- Direct: TheWarehouse.co.nz/careers, Mitre10.co.nz/jobs
- Mall Offices: Westfield management direct applications
👉 Apply Now for Mall Help Desk Jobs NZ 2026
Important Tips for Job Seekers
- Weekend availability = 90% shortlisting
- Smiling customer service attitude > experience
- Upsell gift cards/loyalty = supervisor fast-track
- Auckland malls highest volume/earnings
- Casual holiday work leads permanent roles
- Free parking major benefit city malls
FAQs
Weekend work compulsory?
Yes – peak shopping Saturday/Sunday
Experience required?
Preferred – friendly attitude essential
Physical work?
Light – standing, customer assistance
Student friendly?
Perfect – 15-20hr weekend contracts
Uniform provided?
Yes – name badge, branded polo
Conclusion
Mall help desk jobs offer NZD 48K-58K flexible retail income, customer interaction, progression! The Warehouse, Mitre 10 hiring service staff nationwide. Apply via Jooble/Indeed NOW – weekend-available communicators are immediate mall hires. Guide NZ shoppers successfully in 2026!