Looking for steady customer service careers abroad with guaranteed hours? New Zealand call centres urgently need inbound/outbound agents across Auckland (65+ jobs), Wellington, Christchurch! Earn NZD 26-34/hr ($55K-70K/year), full training provided, visa sponsorship for multilingual speakers. Join Westpac, Vodafone, AA New Zealand amid 300+ contact centre openings. Perfect for clear communicators with patience seeking shift work. This guide provides salary breakdowns, accent training, visa process, call volume targets, and application steps. Service demand creates shortages – Apply now before 2026 quotas fill!
Job Overview
Job Title: Call Centre Agent / Customer Service Rep / Contact Centre Specialist
Location: Auckland CBD, Wellington, Christchurch, Whangarei
Industry: Customer Experience & Contact Centres
Hiring Companies: Westpac NZ, Vodafone, AA New Zealand, Mitre10
Job Demand: High (321+ Indeed listings)
Job Responsibilities
- Handle 60-80 inbound calls daily (billing, tech support, banking)
- Make outbound collections/appointments (15-20 calls/hr target)
- Navigate multiple CRM systems (Salesforce, Genesys) simultaneously
- Achieve 85%+ CSAT scores, <5% repeat calls
- Process payments, account changes, escalations to supervisors
- Complete post-call work (3min avg), quality audits weekly
- Team huddles, coaching sessions, KPI reviews
- Handle irate customers calmly per de-escalation scripts
Eligibility Criteria
Age Limit: 18+ years
Education: High school diploma
Experience: Customer service bonus (not essential)
Language: Clear English (neutral accent preferred)
Typing: 35+ WPM with 98% accuracy
Salary & Benefits 🔥
| Details | Info |
|---|---|
| Salary | NZD 26-34/hr |
| Shifts | Rotating 24/7 (8hr blocks) |
| Night Loading | +20% (10pm-6am) |
| Training | 4-6 weeks fully paid |
| Incentives | Monthly bonuses (CSAT) |
| Perks | Free parking, gym |
| Health | Medical after 3 months |
| Holiday | 4 weeks + 11% pay |
| Yearly Total | NZD 55,000-70,000 |
Salary Structure
| Experience Level | Hourly Rate | Annual Salary | Monthly Take-Home |
|---|---|---|---|
| Graduate Agent | NZD 26-28 | NZD 54K | NZD 4,000+ |
| 1-2 Years | NZD 28-30 | NZD 58K-62K | NZD 4,300+ |
| Experienced | NZD 30-34 | NZD 65K avg | NZD 4,800+ |
| Team Leader | NZD 36+ | NZD 75K+ | NZD 5,500+ |
Related Job Posts
| Job Title | Company | Location | Pay/Details |
|---|---|---|---|
| Call Centre Rep | Westpac NZ | Nationwide | Full-time, cards/banking |
| Banking Specialist | Westpac Contact Centre | NZ | Existing/new customers |
| Customer Service Officer | Healthcare Provider | Wellington | Phone/email clinics |
| 111 Emergency Agent | Police/Fire/Ambulance | Nationwide | Overnight shifts |
| Customer Care Specialist | Mitre10 | Whangarei | Hire purchase calls |
Visa & Documents
Visa Options: Accredited Employer Work Visa (service shortages); Working Holiday 18-30
Multilingual Bonus: Tagalog, Hindi speakers actively recruited
Required Documents:
✓ Valid passport
✓ Police clearance (mandatory)
✓ Right to work verification
✓ Typing test results
✓ 2 character references
✓ Medical certificate
How to Apply
- Update CV (quantify call volumes, CSAT scores, CRM systems)
- Portals: Indeed.co.nz “call centre” (321+ jobs), LinkedIn (126 listings)
- Direct: Westpac.co.nz/careers, Vodafone.co.nz/jobs
- Agencies: Adecco NZ, Randstad Call Centre specialists
- Walk-ins: Major centres accept applications daily
👉 Apply Now for Call Support Jobs NZ 2026
Important Tips for Job Seekers
- Practice phone screening (clear diction, positive tone)
- Typing speed tests mandatory (35+ WPM accurate)
- Night shifts pay 20% premium – express flexibility
- CSAT scores tracked daily – prepare examples
- 4-6 week training commitment required
- Casual contracts convert to permanent (90% rate)
FAQs
No experience needed?
Full training provided – communication skills essential
Shifts guaranteed?
Full-time 40hrs/week – rostered months ahead
Multilingual advantage?
Premium pay for Tagalog, Hindi, Mandarin speakers
High pressure role?
Volume + quality targets but scripted support
Career progression?
Team leader (NZD 75K+) within 12-18 months
Conclusion
Call support jobs in New Zealand offer NZD 55K-70K salary, guaranteed hours, paid training, and easy visa pathways! Westpac, Vodafone hiring 300+ agents nationwide. Apply now via Indeed.co.nz – clear communicators with patience are immediate contact centre hires. Answer NZ’s calling with stable customer service careers today!